Frequently Asked Questions
1. Why use a Co-op Shuttles service?
Co-op Shuttles is an easy cost effective way to get to and from your destination. It is a great way to get from your house to the airport and from the airport to your place of choice.
2. Will Co-op Shuttle pick me up and deliver me to my doorstop.
Yes we go door to door, we pick you up from or deliver you to your home, hotel, office or anywhere in the Greater Wellington region.
3. How are the pickup’s based?
We pick you up based on your flight departure time and as long as you have booked in advance we provide an on demand service. Simple and time efficient.
4. Can Co-op Shuttles take me to the airport at any time of the day?
Yes, we operate 24/7. ensuring that all flights are met and you will reach your destination on time.
5. Do I have to share the shuttle with other people?
In order to keep the shuttle costs down this is proven to be the most effective way. Prior arrangements can be made for large group numbers.
6. Are Co-op Shuttles cost effective?
Depending on your group size and pickup location, our prices can be less than half the price of a taxi. Get a live quote form our online booking form.
7. How do I catch a Co-op Shuttle?
Co-op Shuttles can be arranged via our online booking form.
8. Where will I find Co-op Shuttles at the airport?
We "meet and greet" ALL booked passengers at the baggage claim areas for domestic flights or as passengers exit the Airport Customs area for International flights.
9. Do I have to book my Airport Pick up in advance?
Yes. To ensure we are there to meet your flight, it is imperative that you book in advance, either online, by phone, internet, email or fax.
10. Can I hire the Co-op Shuttles just for me and my family / friends / staff / work colleagues?
Yes you can. We specialise in group functions.
11. How many people can travel on a Co-op Shuttle?
Up to 11 passengers and their luggage. All vans have luggage facilities with either a trailer or special compartments at the rear of the vans.
12. Why book Co-op Shuttles online?
Because it’s quick, easy and secure and you get a printable confirmation of your itinerary.
13. How much time will I need to allow travelling to the airport?
When you book online our Co-op Shuttles reservations staff calculates the your pickup time. In order to do this we need to know your flight departure time and whether your flight is a domestic or international departure. This allows us to calculate your travel time to the airport so that you arrive at the required report time for your flight. You also get the added bonus of selecting an earlier pickup time if you wish to go out to the airport early to avoid the rush and do some shopping!
14. Is my information secure when I book online?
Yes very secure, once all your transfers are completed and paid ALL details are deleted from our records. Regular travel details are maintained but personal payment details cannot be reused.
15. Can I order a wakeup call?
Yes, this is provided free of charge anywhere anytime.
16. What about infants and car seats?
We prefer that customers use their own car seats for health and safety reason, most airlines accept this as luggage. There is a minimum charge of $5.00 per car seat as this takes up one passengers seat.
17. Can I take my dog or cat on a Co-op Shuttle?
Yes as long as they are in a cage or the travel is booked as “exclusive” i.e. no other fare paying passengers in the van. We can either place the cage at your feet, in the rear of the van or in the trailer, depending on the cage size. Seeing Eye dogs MUST be accepted at all times in ALL Shuttle Vans.
Co-op Shuttles is an easy cost effective way to get to and from your destination. It is a great way to get from your house to the airport and from the airport to your place of choice.
2. Will Co-op Shuttle pick me up and deliver me to my doorstop.
Yes we go door to door, we pick you up from or deliver you to your home, hotel, office or anywhere in the Greater Wellington region.
3. How are the pickup’s based?
We pick you up based on your flight departure time and as long as you have booked in advance we provide an on demand service. Simple and time efficient.
4. Can Co-op Shuttles take me to the airport at any time of the day?
Yes, we operate 24/7. ensuring that all flights are met and you will reach your destination on time.
5. Do I have to share the shuttle with other people?
In order to keep the shuttle costs down this is proven to be the most effective way. Prior arrangements can be made for large group numbers.
6. Are Co-op Shuttles cost effective?
Depending on your group size and pickup location, our prices can be less than half the price of a taxi. Get a live quote form our online booking form.
7. How do I catch a Co-op Shuttle?
Co-op Shuttles can be arranged via our online booking form.
8. Where will I find Co-op Shuttles at the airport?
We "meet and greet" ALL booked passengers at the baggage claim areas for domestic flights or as passengers exit the Airport Customs area for International flights.
9. Do I have to book my Airport Pick up in advance?
Yes. To ensure we are there to meet your flight, it is imperative that you book in advance, either online, by phone, internet, email or fax.
10. Can I hire the Co-op Shuttles just for me and my family / friends / staff / work colleagues?
Yes you can. We specialise in group functions.
11. How many people can travel on a Co-op Shuttle?
Up to 11 passengers and their luggage. All vans have luggage facilities with either a trailer or special compartments at the rear of the vans.
12. Why book Co-op Shuttles online?
Because it’s quick, easy and secure and you get a printable confirmation of your itinerary.
13. How much time will I need to allow travelling to the airport?
When you book online our Co-op Shuttles reservations staff calculates the your pickup time. In order to do this we need to know your flight departure time and whether your flight is a domestic or international departure. This allows us to calculate your travel time to the airport so that you arrive at the required report time for your flight. You also get the added bonus of selecting an earlier pickup time if you wish to go out to the airport early to avoid the rush and do some shopping!
14. Is my information secure when I book online?
Yes very secure, once all your transfers are completed and paid ALL details are deleted from our records. Regular travel details are maintained but personal payment details cannot be reused.
15. Can I order a wakeup call?
Yes, this is provided free of charge anywhere anytime.
16. What about infants and car seats?
We prefer that customers use their own car seats for health and safety reason, most airlines accept this as luggage. There is a minimum charge of $5.00 per car seat as this takes up one passengers seat.
17. Can I take my dog or cat on a Co-op Shuttle?
Yes as long as they are in a cage or the travel is booked as “exclusive” i.e. no other fare paying passengers in the van. We can either place the cage at your feet, in the rear of the van or in the trailer, depending on the cage size. Seeing Eye dogs MUST be accepted at all times in ALL Shuttle Vans.